Role Summary
Wipro is hiring a LEAD ADMINISTRATOR L1 for its Pune technology operations team. In this role, you will resolve high-priority (P2) incident tickets through advanced troubleshooting and root cause analysis, maintain strict SLA compliance, analyze system performance trends, support capacity planning, execute disaster recovery drills, and manage infrastructure automation using Ansible Tower.
Key Responsibilities
- Incident Triage & Resolution: Lead resolution for high-priority (P2) incidents, performing advanced troubleshooting and root cause analysis to meet SLA targets.
- Performance Tuning & Capacity Planning: Analyze system performance data, optimize system behavior, and support capacity planning initiatives to enhance overall IT efficiency.
- Infrastructure Automation & Improvement: Utilize Ansible Tower to create mitigation measures, evaluate new automation tools, and execute system improvement initiatives.
- Disaster Recovery & Security: Perform security assessments, execute recovery drills, and enforce security controls in alignment with compliance standards.
- Reporting & Knowledge Management: Participate in weekly/monthly service review meetings, report operational metrics, collaborate with cross-functional teams, and maintain SOP/knowledge base documentation.
Key Qualifications
- Education: Bachelor's degree in Computer Science, Information Technology, or related discipline.
- Experience: 5 to 8 years of relevant hands-on IT administration and incident management experience.
- Mandatory Technical Stack: Deep expertise in Ansible Tower, P2 incident triage, SLA monitoring, system performance optimization, root cause analysis, and disaster recovery execution.
- Core Competencies: Strong stakeholder management skills, proactive escalation management, and collaborative team leadership.
About Wipro
Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading global technology services and consulting company focused on building innovative solutions to address enterprise digital transformation needs.