Technical Support Executive (International Telecom Voice)

Role Summary

TELUS Digital is hosting an onsite Walk-in Drive for Technical Support Executives (International Voice) (Ref Number: ReqEG-683) in Noida, Uttar Pradesh. In this customer experience role, you will assist international users over the phone, diagnosing and resolving internet service provider (ISP), router, modem, Wi-Fi connectivity, and landline hardware issues. This position operates in a 24x7 environment with rotational shifts, rotational week offs, and two-way transport facility provided.

Key Responsibilities

• Voice Technical Support: Interact with global customers over the phone to troubleshoot ISP, modem, router, and wireless network connectivity issues.
• Hardware & Network Diagnostics: Walk customers through mobile, fixed line, and network hardware configurations to restore uninterrupted service.
• Incident Management: Log repair tickets, provide real-time status updates, and escalate complex network failures to tier-2 engineering teams when necessary.

Key Qualifications & Eligibility

• Experience: Freshers (Graduate Freshers with Technical degrees) to 5 years of experience in International Voice / Technical Support.
• Education: Graduate in Technical Stream (B.Tech / B.E. / B.Sc IT / BCA) for Freshers. Non-technical undergraduate freshers are ineligible. Experienced candidates do not require graduation.
• Mandatory Technical Stack: Fundamentals of networking, Wi-Fi routers, modem configuration, ISP troubleshooting, and phone hardware setup.
• Working Conditions: Onsite role with 24x7 rotational shifts and rotational week-offs. Both-side cab transportation is provided by the company.

About TELUS Digital

TELUS Digital is a global customer experience (CX) and digital solutions partner leveraging enterprise AI, cloud IT services, and trust & safety operations to power customer journeys for leading international brands.