Customer Service Associate (Non Voice & Voice Process)

Role Summary

TELUS Digital is conducting an onsite Walk-in Drive for Customer Service Associates at its office in Noida, Uttar Pradesh. In this role, you will assist wire transfer customers and agents across inbound chat and voice channels, handling inquiries, processing customer orders accurately, and resolving complex customer service issues in a 24x7 rotational shift environment.

Key Responsibilities

• Inbound Chat & Call Support: Manage inbound chats and phone inquiries from wire transfer clients, providing prompt and diplomatic resolution to customer issues.
• Order Processing & Accuracy: Process customer transactions and orders, ensuring full compliance and execution accuracy.
• De-escalation & Incident Management: Diffuse tense customer situations using strong interpersonal communication, logging detailed call escalation sheets when required.
• Continuous Learning: Participate in continuous training sessions, quality reviews, and team knowledge sharing to optimize customer satisfaction metrics.

Key Qualifications

• Education: Any Graduate (Candidates awaiting final results are also eligible).
• Experience: Fresher graduates or candidates with 1+ year of International Voice / Customer Service experience.
• Mandatory Skills: Excellent oral and written English communication skills, customer service orientation, and ability to handle conflict with diplomacy.
• Work Setup: 100% Onsite role in Noida with 24x7 rotational night shifts and rotational week-offs. Free pickup and drop transport facility is provided within 35 km of the office.

About TELUS Digital

TELUS Digital is a global customer experience (CX) and digital solutions provider leveraging enterprise AI, IT services, and trust & safety operations to power customer journeys for leading international brands.