Chat Support Representative

Role Summary

TELUS Digital is hiring a Chat Support Representative at its office in Noida, Uttar Pradesh. In this non-voice customer experience role, you will deliver fast, accurate, and empathetic real-time assistance to customers over chat. You will troubleshoot service inquiries, log customer interactions, manage concurrent chat threads, and maintain high customer satisfaction (CSAT) levels.

Key Responsibilities

• Real-Time Chat Operations: Provide prompt, clear, and accurate resolutions to customer queries via live chat interface.
• Multitasking & Chat Management: Handle multiple concurrent chat sessions efficiently while upholding quality standards and response metrics.
• Problem Resolution & Escalation: Troubleshoot product/service issues, maintain deep product knowledge, and escalate technical issues to respective backend teams.
• CRM & Interaction Logging: Accurately document customer queries, status updates, and resolutions in customer relationship management (CRM) systems.

Key Qualifications

• Education & Eligibility: Graduates or Postgraduates (Graduate Freshers are eligible). Note: Undergraduate freshers are not eligible; undergraduates require 1+ year of BPO experience.
• Experience: 0 to 2 years of customer support / BPO experience.
• Mandatory Skills: Exceptional written English communication, fast typing speed, active multitasking capabilities, and strong issue resolution skills.
• Work Setup: Full-time onsite role in Noida, Uttar Pradesh with both-side company cab facility and medical coverage.

About TELUS Digital

TELUS Digital is a global customer experience (CX) and digital solutions provider leveraging enterprise AI, IT services, and trust & safety operations to power customer journeys for leading international brands.