Role Summary
Teleperformance is hiring a Desktop & Site Support Engineer for its Lucknow facility at DLF MyPad. In this role, you will provide day-to-day on-site technical support to local employees across various desktop hardware and software systems. You will diagnose, troubleshoot, and rectify technical faults, manage escalation paths, and assist in evaluating IT infrastructure improvements to ensure high system availability and user satisfaction.
Key Responsibilities
- Desktop & Technical Support: Deliver end-user technical support for hardware, operating systems, software applications, and peripherals.
- Troubleshooting & Fault Rectification: Diagnose, isolate, and resolve technical issues, queries, and complaints through structured troubleshooting and root-cause identification.
- Issue Escalation & Tracking: Manage problem escalation pathways for unresolved issues, ensuring timely communication and SLA-compliant resolution.
- IT Infrastructure Maintenance: Assist in evaluating IT hardware and software performance, recommending system upgrades or infrastructure optimizations.
- Operational Leadership: Work independently within set operational guidelines, share best practices, and potentially guide or lead junior co-workers on day-to-day support tasks.
Key Qualifications
- Education: Professional / University Degree in Computer Science, Information Technology, or a related discipline.
- Experience: 1 to 2 years of practical professional experience in Desktop Support, IT Helpdesk, or Site Technical Support.
- Technical Proficiency: Fully proficient in desktop hardware assembly, operating system troubleshooting, software configuration, and peripheral maintenance.
- Core Competencies: Strong problem-solving abilities, self-motivation, good communication skills, and a commitment to continuous process improvement.
About Teleperformance
Teleperformance is a global leader in digital business services and omnichannel customer experience management, employing nearly 490,000 professionals across almost 100 countries to deliver high-touch tech-enabled solutions.