Production Support Engineer

Role Summary

TekFriday Processing Solutions is hiring a Production Support Engineer for its technical operations team in Golconda, Hyderabad (Telangana). In this production-critical role, you will take ownership of incident management, SQL Server database troubleshooting, and scheduled banking file operations (NACHA/ACH payment processing). This position operates on rotational night shifts (6:00 PM to 6:00 AM) to maintain operational continuity across financial system components.

Key Responsibilities

• Production Incident & SLA Management: Monitor, triage, and resolve production support tickets within strict SLAs; conduct root-cause analysis (RCA) and coordinate incident escalation and shift handovers.
• MSSQL Database Support & Data Validation: Write and optimize T-SQL queries, debug stored procedures, views, and indexes, execute change-control scripts, and analyze data discrepancies.
• NACHA & ACH Banking File Operations: Process, validate, and upload NACHA, ACH, and banking clearance files; investigate file rejections/formatting failures, and execute file reconciliation tasks.
• Application Support (.NET / ASP.NET MVC): Investigate application errors by auditing database logs, system records, and .NET backend behavior in collaboration with software engineering teams.

Key Qualifications

• Education: Bachelor's degree in Computer Science, Information Technology, Engineering, or a related field.
• Experience: 2+ years of hands-on experience in Production Support and Microsoft SQL Server administration/development.
• Mandatory Technical Stack: Microsoft SQL Server (MSSQL), SQL.
• Preferred Technical Exposure: .NET, ASP.NET MVC, and SFTP.
• Work Setup: On-site / Office-based in Golconda, Hyderabad with rotational night shifts (6:00 PM – 6:00 AM).

About TekFriday Processing Solutions

TekFriday Processing Solutions provides specialized technology and data processing services for financial institutions, Fintech enterprise applications, and payment processing platforms worldwide.