Role Summary
Schneider Electric is seeking a Remote Support Engineer – EPAS to support customers through digital services, connected asset monitoring, data analysis, predictive insights, and remote troubleshooting. The role focuses on monitoring electrical systems and building assets, identifying potential performance issues, and delivering technical recommendations that improve system reliability.
Key Responsibilities
- Asset Monitoring: Monitor connected customer assets and interpret system alarms to identify potential issues and determine corrective actions.
- Data Analysis: Analyze asset health and system performance data to identify trends, abnormalities, and potential performance issues.
- Predictive Analytics: Apply predictive analytics techniques to identify patterns and potential asset health concerns before failures occur.
- Remote Troubleshooting: Provide remote technical troubleshooting and corrective solutions to maintain customer system reliability.
- Customer Support: Respond to customer concerns and provide effective technical assistance through remote operations.
- Power Monitoring: Track electrical system performance and monitor power-related parameters to support optimal operation.
- Data Visualization: Present system performance insights and analytical findings in clear and accessible formats.
- Site Analysis: Prepare site analysis reports containing performance benchmarks, findings, and technical recommendations.
- Digital Services: Support connected asset management and digital transformation initiatives using IoT and digitalization technologies.
Key Qualifications
- Experience level is not explicitly specified; the role is positioned as suitable for candidates looking to build a career in digital services and remote operations.
- Strong analytical ability to interpret system and asset performance data and translate findings into recommendations.
- Knowledge or exposure to data visualization, predictive analytics, power monitoring, and remote troubleshooting.
- Understanding of electrical systems, connected assets, or electrical distribution technologies is advantageous.
- Ability to monitor system alarms, diagnose technical issues, and determine appropriate corrective actions.
- Customer-focused approach with the ability to provide responsive remote technical support.
- Willingness to develop expertise in IoT platforms, digital services, predictive analytics, and connected asset management.
About Schneider Electric
Schneider Electric is a global energy technology company focused on electrification, automation, digitalization, energy management, and sustainability. Its digital services teams use connected technologies and data-driven solutions to improve the performance and reliability of electrical systems and assets.