Role Overview
Salesforce features an opportunity for a Technical Business Analyst, Product & Pricing Operations to join the Quoting Rules team in Hyderabad, Telangana, India. In this office-based role, you will design, configure, and maintain internal CPQ (Configure, Price, Quote) rule frameworks supporting Quote-to-Cash (Q2C) and New Product Introduction (NPI) processes. You will collaborate with software engineers, enterprise architects, and business stakeholders to translate commercial policies into structured technical configurations, automate operational tasks through scripting, and deliver production support across global release cycles.
Core Responsibilities
- CPQ Architecture & Rule Configuration: Configure, maintain, and govern internal Salesforce CPQ quoting rules, approvals logic, product bundles, and pricing structures across enterprise environments.
- Quote-to-Cash (Q2C) Governance: Conduct upstream and downstream impact analyses across connected enterprise platforms to ensure accurate transaction flows throughout the billing and order life cycle.
- New Product Introduction (NPI) Enablement: Build reusable configuration patterns and automated quoting rule templates to streamline product launches and minimize manual errors.
- Release & Environment Management: Manage sandbox environments, coordinate configuration data migrations, and oversee release management protocols for scheduled deployments.
- Automation & Scripting: Build automation frameworks and scripts to optimize repetitive maintenance tasks and reduce human intervention in CPQ operations.
- Defect Triaging & Production Support: Investigate and resolve rule defects, manage ticketing escalations, and provide hands-on User Acceptance Testing (UAT) execution for EMEA-aligned support windows.
Qualifications & Requirements
- Educational Background: B.E. or B.Tech in Engineering, Computer Science, or a related technical discipline.
- Salesforce & CPQ Experience: 3+ years of technical and administrative experience with Salesforce projects, including at least 2+ years configuring CPQ systems and completing a minimum of two end-to-end CPQ implementations.
- Technical Competencies: Hands-on proficiency in Salesforce Administration, SOQL query construction, and approval workflow setup.
- Process Understanding: Thorough working knowledge of Quote-to-Cash (Q2C) workflows and New Product Introduction (NPI) release cycles.
- Preferred Technical Stacks: Familiarity with Python, Apttus CPQ, Salesforce Agentforce, or generative AI productivity platforms.
- Operational Alignment: Flexibility to align with EMEA working hours to support global operations from the Hyderabad office.
About Salesforce
Salesforce is a global leader in customer relationship management (CRM) and enterprise cloud solutions. Powered by CRM platforms, data intelligence, and AI agents through Agentforce, Salesforce connects companies with their customers across sales, service, marketing, and commerce operations worldwide.