Role Summary
Salesforce is seeking a high-performing Technical Business Analyst, Product & Pricing Operations to join our Quoting Rules engineering pod in Hyderabad, Telangana, India. In this full-time, in-office role (with flexibility to support EMEA business hours), you will design, configure, automate, and govern internal Configure, Price, Quote (CPQ) platforms. You will partner with system architects, engineers, and go-to-market teams to translate complex business pricing policies into concrete technical rules, implement automated quoting frameworks, support seamless New Product Introduction (NPI) launches, and optimize Quote-to-Cash (Q2C) lifecycles across enterprise Salesforce environments.
Key Responsibilities
- CPQ Design & Configuration: Design, configure, and maintain rules and approval matrices within internal CPQ platforms (Salesforce CPQ / Apttus CPQ).
- Rules Governance & Optimization: Own end-to-end governance of quoting rules, leading impact analyses, defect resolution, UAT coordination, and production support.
- Quote-to-Cash (Q2C) & NPI Enablement: Manage the upstream and downstream data impacts of quoting rules across related systems to accelerate New Product Introductions (NPI) and product go-to-market strategies.
- Automation & Scripting: Design and build custom automation scripts and reusable frameworks to eliminate manual interventions, optimize runtime efficiency, and streamline case handling.
- Release & Environment Management: Oversee CPQ infrastructure maintenance, including rule deployments, environment sandboxes, data transformations, and data migrations.
- Cross-Functional Stakeholder Alignment: Translate intricate technical dependencies into intuitive business requirements for executive, product, and operational stakeholders.
Key Qualifications
- Education: B.E. / B.Tech in Computer Science, Information Technology, Engineering, or a related discipline (or equivalent practical experience).
- Experience: 3+ years of technical and administrative experience in Salesforce projects, including at least 2+ years dedicated to CPQ system configurations.
- Implementation Background: Hands-on experience delivering at least two end-to-end CPQ implementation lifecycles.
- Core Technical Competencies: Proven proficiency in Salesforce Administration, SOQL queries, Salesforce CPQ, Apttus CPQ, and advanced approvals workflows.
- AI & Automation Skills: Demonstrated ability to leverage generative AI tools (such as Claude) for productivity gains and process improvements; experience with Python, Salesforce Agentforce, or workflow scripting is highly preferred.
- Work Model & Shift: Willingness to work on-site at the Hyderabad office and support EMEA operational hours.
About Salesforce
Salesforce is the global leader in Customer Relationship Management (CRM), empowering companies of every size and industry to connect with their customers through cloud, data, and artificial intelligence. Driven by core values of trust, customer success, innovation, equality, and sustainability, Salesforce pioneered enterprise cloud computing and continues to redefine modern business operations through Agentforce and autonomous AI technology.