Role Summary
Salesforce is hiring a Payroll Analyst / ES People and Payroll Specialist for its Employee Success team based in Hyderabad. In this regional HR shared services role, you will deliver comprehensive payroll support and case resolution for Salesforce employees across India, Australia, Singapore, and the wider APAC region. Leveraging Workday HCM, Salesforce Basecamp, and third-party vendor platforms like ADP, you will manage end-to-end payroll inputs, ensure regional statutory compliance (including CPF and Superannuation), drive AI-forward process automations, and uphold high standards of data privacy and customer success.
Key Responsibilities
- Case Management & Support: Deliver high-touch customer support via the Basecamp portal, resolving employee inquiries on payroll, benefits, leave, compensation, and statutory deductions across APAC.
- Vendor Synchronization: Partner with regional third-party payroll vendors (e.g., ADP) to validate monthly payroll inputs, perform data reconciliation, and execute end-to-end payroll cycles.
- System & Platform Operations: Utilize Workday HCM to manage employee record changes and maintain the employee self-service knowledge base to increase self-resolution rates.
- Compliance & Audit Support: Execute year-end payroll processing, calculate statutory contributions (Australia Superannuation, Singapore CPF, India Tax/PF), and assist with internal/external payroll audits.
- AI & Automation Initiatives: Leverage an AI-first mindset to identify workflow friction points, participate in User Acceptance Testing (UAT) for AI-driven HR platforms, and streamline service delivery.
Key Qualifications
- Education: Bachelor’s degree in Human Resources, Business Administration, Commerce, Finance, or a related discipline.
- Experience: Minimum 2 years of hands-on experience in HR shared services, payroll administration, or HR operations supporting APAC regions (specifically India, Australia, or Singapore).
- Core HRIS Tools: Demonstrated experience utilizing Workday HCM or equivalent enterprise HRIS platforms, alongside ticketing/case management software.
- Payroll Expertise: Solid operational understanding of regional statutory deductions, multi-country tax regulations, statutory compliance (CPF, Superannuation), and vendor collaboration with ADP.
- Soft Skills: Strong empathetic communication skills, high degree of discretion handling confidential data, and acute problem-solving instincts under tight timelines.
- Company/Domain Fit: Experience within a fast-paced, multinational corporate HR shared services center with exposure to AI automation tools is highly preferred.
About Salesforce
Salesforce is the global leader in customer relationship management (CRM) and enterprise cloud solutions, empowering companies of all sizes through Agentforce and AI innovation to connect with customers in a whole new way.