Role Summary
Salesforce is hiring an APAC Payroll Analyst (ES People and Payroll Specialist) for its Employee Success team in Hyderabad, Telangana. In this cross-regional role, you will manage end-to-end payroll processing, statutory compliance, and HR service inquiries for employees across India, Australia, Singapore, and the broader APAC region. Leveraging Workday HCM, case management tools, and third-party vendors like ADP, you will drive accurate payroll execution, optimize knowledge base resources, and apply AI automation to streamline HR operations.
Key Responsibilities
- End-to-End Payroll Operations: Support full payroll cycles for APAC countries (India, Australia, Singapore) by validating employee data changes and coordinating with external payroll vendors such as ADP.
- Compliance & Statutory Audits: Ensure full compliance with regional tax deductions, statutory contributions (e.g., CPF in Singapore, Superannuation in Australia), and participate in internal/external year-end payroll audits.
- Employee Case Management: Resolve inquiries related to payroll, benefits, time off, compensation, and HR policies via the Basecamp customer portal and case management tools within SLA deadlines.
- Workday & Knowledge Base Administration: Leverage Workday HCM to handle employee/manager self-service requests and continuously update knowledge articles to eliminate information gaps.
- Process Optimization & AI Integration: Participate in User Acceptance Testing (UAT) for AI-driven HR platforms, identify process inefficiencies, and drive automation to enhance user experience.
Key Qualifications
- Education: Bachelor's degree in Human Resources, Business Administration, Finance, or a related field.
- Experience: Minimum 2 years of hands-on payroll, HR, or shared services experience supporting APAC geographies (specifically India, Australia, and Singapore).
- Systems & Tools: Demonstrated experience with Workday HCM (or similar HRIS), HR case management ticketing systems, and third-party payroll engines (ADP).
- Domain Expertise: Solid knowledge of APAC payroll legislation, statutory contributions, tax withholding rules, and year-end reconciliation.
- Core Attributes: Strong AI-first learning mindset, meticulous attention to detail, exceptional English communication skills, and the ability to handle confidential employee data discreetly.
About Salesforce
Salesforce is the global leader in AI-powered Customer Relationship Management (CRM), helping enterprise businesses transform operations, customer support, and employee experiences through Agentforce and modern cloud technologies.