Role Summary
People Inc. is seeking an Endpoint Engineer to deploy, maintain, and troubleshoot enterprise endpoint and desktop technologies. The role provides Level 3 support for Windows and macOS environments, manages endpoint security and compliance, and develops automation to improve deployment efficiency and the end-user technology experience.
Key Responsibilities
- Desktop Support: Provide Level 3 technical support for complex Windows and macOS issues involving networking, security, hardware, virtualization, and operating system deployments.
- Endpoint Management: Manage enterprise endpoints using Microsoft Intune, Jamf Pro, Zoom MDM, and Logitech Sync.
- Application Packaging: Create application packages, automate deployments, and manage software installation using appropriate packaging tools.
- Patch Management: Support operating system and third-party patching to maintain security compliance.
- Monitoring and Reporting: Monitor endpoint health, compliance, adoption, and operational issues, and prepare detailed reports.
- Security Management: Manage certificates, encryption and decryption, and privileged access controls.
- Infrastructure Automation: Use infrastructure-as-code tools such as Terraform to manage endpoint configurations through version-controlled automation.
- AI-Assisted Operations: Apply automation and AI-assisted analysis to identify compliance gaps, reduce incidents, and improve troubleshooting and deployment workflows.
- Virtual Desktop Management: Support virtual desktop environments, including Microsoft Cloud PC, AWS WorkSpaces, and Google Cloud Platform.
- Documentation and Communication: Maintain accurate incident records, update process documentation, and communicate issue status and resolution timelines to end users.
Key Qualifications
- Bachelor's degree in Engineering (B.E./B.Tech.) with 3–5 years of relevant experience.
- Strong experience supporting enterprise Windows and macOS environments.
- Hands-on experience with Microsoft Intune, Jamf Pro, Zoom MDM, and Logitech Sync.
- Experience with application packaging tools such as Patch My PC, Microsoft Win32 Content Prep Tool, AutoPkg, Packages.app, and Installomator.
- Familiarity with Rapid7 and CrowdStrike security platforms.
- Strong scripting skills in PowerShell, Bash, and Zsh.
- Experience working with APIs.
- Experience managing virtual desktop infrastructure, including Microsoft Cloud PC, AWS WorkSpaces, and Google Cloud Platform.
- Knowledge of Terraform or other infrastructure-as-code tools is desirable.
- Relevant certifications in modern desktop management, Jamf, or ITIL v4 are preferred.
Work Schedule
The position is based at Ecoworld, Bengaluru, with shift timings from 1:00 PM to 10:00 PM.
About People Inc.
People Inc. provides equal employment opportunities and reasonable accommodations for qualified individuals with disabilities. The company is committed to maintaining an inclusive workplace and a fair recruitment process.