Role Summary
NTT DATA Services is hiring a Helpdesk Associate - ITIL for its Bengaluru facility. In this role, you will provide frontline IT Service Desk support, guidance, and technical troubleshooting for end-users across diverse devices, applications, and operating environments. You will log, update, and escalate support tickets according to ITIL processes, assist with end-user onboarding, and support internal IT system testing and process improvement initiatives.
Key Responsibilities
- IT Service Desk Support: Deliver end-user support and technical guidance across Windows 10, macOS, mobile platforms (iOS/Android), and enterprise suites (Google Workspace/Microsoft).
- Ticket Lifecycle Management: Accurately log, update, categorize, and escalate incidents and service requests to higher-tier technical teams in a timely manner.
- User Onboarding & Systems Maintenance: Support end-user IT onboarding procedures, user provisioning, and assist internal IT teams with software testing and maintenance.
- Process Optimization: Evaluate and suggest process/technology improvements to streamline Helpdesk workflows and enhance support delivery.
Key Qualifications
- Education: Bachelor's degree in Information Technology, Computer Science, or a related discipline.
- Experience: 0 to 3 years of experience in an IT Helpdesk or Technical Support environment.
- Mandatory Technical Stack: Strong troubleshooting knowledge across Windows 10, macOS, iOS, Android, ITIL service desk processes, hardware/software diagnostic techniques, and Google/Microsoft suites.
- Role Requirements: Mandatory 24/7 rotational shift coverage, rotational week-offs, and 100% Work-from-Office presence in Bengaluru.
- Core Soft Skills: Excellent English written and verbal communication, customer-centric mindset, and strong collaborative team skills.
About NTT DATA
NTT DATA is a $30 billion global business and technology services leader providing enterprise-scale AI, cloud transformation, cybersecurity, and digital infrastructure solutions across 50+ countries.