Helpdesk Associate

Role Summary

NTT DATA Services is hiring a Helpdesk Associate in Noida. In this role, you will provide IT Service Desk technical support and guidance to end-users across various IT hardware devices, software applications, and enterprise systems. Operating in a 24/7 rotational shift environment, you will manage incident logging, execute first-line troubleshooting, support user IT onboarding activities, and collaborate with internal IT teams to maintain smooth operational health.

Key Responsibilities

• End-User Technical Support: Provide IT Service Desk support, guidance, and basic training for devices, software, and enterprise IT processes.
• Incident Management: Record, update, track, and escalate support tickets and technical issues promptly following established protocols.
• User Onboarding: Support all IT onboarding activities for new end-users, ensuring seamless system setup and account access.
• Maintenance & Testing: Collaborate with internal IT infrastructure teams on system testing, integration checks, and routine maintenance tasks.
• Process Optimization: Evaluate and suggest process and technology improvements to enhance internal IT Service Desk efficiency and user satisfaction.

Key Qualifications

• Communication Skills: Excellent verbal and written English communication capabilities with strong stakeholder-handling skills.
• Technical Troubleshooting: Hands-on troubleshooting experience across IT software and hardware environments, including Windows 10, macOS, iOS, Android, Google Workspace, and Microsoft environments.
• Shift & Work Requirement: Willingness to work in a 24/7 rotational shift pattern with rotational week-offs in a mandatory Work-from-Office setup.
• Soft Skills: Strong analytical problem-solving skills, ability to work independently within global teams, and a customer-first mindset.

About NTT DATA Services

NTT DATA is a $30 billion business and technology services leader, serving 75% of the Fortune Global 100. As a Global Top Employer across 50+ countries, NTT DATA accelerates client success through enterprise AI, cloud, security, and application management services.