Role Overview
NTT DATA features an opening for an on-site Security Engineer (L1) within the Remote Field Service and Technical Engineering group in Mumbai, Maharashtra, India. In this foundational security support role, you will provide professional technical assistance to global clients by monitoring, investigating, diagnosing, and resolving technical security incidents and system alerts. The position focuses on supporting enterprise security devices—including firewalls, IPS/IDS platforms, and web proxies—while tracking configuration items, preventing SLA breaches, executing root cause analysis, and coordinating issue resolution across multidisciplinary IT operations teams.
Core Responsibilities
- Security Incident Support: Monitor, triage, diagnose, and resolve technical incidents related to firewalls, intrusion prevention/detection systems (IPS/IDS), and web proxies within established SLAs.
- Root Cause & Preventative Resolution: Remotely investigate infrastructure incidents, determine root causes, implement remedial actions, and recommend preventative measures to avoid recurring failures.
- Configuration Item Management: Maintain accurate, complete, and up-to-date documentation on Configuration Items (CIs), preventing unauthorized adjustments and protecting system assets from operational divergence.
- Service Assurance & Reporting: Utilize diagnostic software and service assurance tools to collect network telemetry, monitor system health metrics, and prepare operational status reports.
- Ticket Lifecycle & Escalation: Document technical actions, maintain ticketing logs with comprehensive triage data, escalate unresolved tickets to senior tiers, and oversee tickets through full service recovery and closure.
- Stakeholder & Vendor Coordination: Collaborate with internal engineering teams, external carrier vendors, and client IT administrators to expedite technical diagnosis and coordinate necessary repair workflows.
Qualifications & Requirements
- Educational Background: Degree or relevant qualification in Information Technology, Computer Science, Computing, or an equivalent technical field.
- Professional Experience: 0 to 2 years of entry-level technical experience in technical support, help desk operations, or remote security infrastructure troubleshooting.
- Core Technical Competencies: Foundational understanding of network security architectures, including Firewalls, IDS/IPS appliances, and Proxy technologies.
- Troubleshooting & Tooling: Hands-on familiarity with ticketing portals, service assurance tools, remote console architectures, and systematic network diagnostic workflows.
- Certifications (Advantageous): Associate-level certifications such as Cisco CCNA, Juniper JNCIA, Palo Alto PCNSA, Check Point CCSA, or related security credentials.
- Operational Alignment: Commitment to working on-site from the Mumbai office with the flexibility to support demanding operational support environments.
About NTT DATA
NTT DATA is a global business and technology services leader serving 75% of the Fortune Global 100. Providing advanced capabilities across enterprise-scale AI, cybersecurity, cloud platforms, digital infrastructure, and application management, NTT DATA partners with clients across more than 70 countries to build sustainable, secure, and future-ready technology environments.