Role Overview
Mastercard features an opening for an Associate Analyst, Customer Operational Excellence within the Services Business Development Insights & Enablement (BD I&E) team in Gurgaon, Haryana, India. In this operations and enablement role, you will support the implementation, administration, and continuous evolution of enterprise Contract Lifecycle Management (CLM) platforms. Operating at the intersection of sales enablement, internal product management, and business process transformation, you will translate legal and commercial requirements into automated workflows, streamline sales operations, and implement systemized governance across tools such as Ironclad, Salesforce, CPQ, and Signavio.
Core Responsibilities
- CLM Platform Enablement: Support the configuration, deployment, and ongoing optimization of contracting workflows and automated document templates within the CLM platform.
- Requirements Translation: Partner with Legal, Sales, and Operations stakeholders to translate contractual rules, business logic, and approvals into structured system workflows.
- Process Mapping & Transformation: Utilize tools like Signavio or Microsoft Visio to map baseline business processes, design future-state architectures, and eliminate administrative friction.
- System Testing & UAT: Execute functional test scenarios for new CLM enhancements, validate rule configurations, document discrepancies, and support remediation before production deployment.
- Sales Ecosystem Integration: Leverage and coordinate workflows across Salesforce, CPQ, Ironclad, and related sales enablement platforms to drive continuous operational efficiency.
- Governance & Data Accuracy: Maintain strict governance standards, process documentation, and output consistency across all contract lifecycle operations and system data.
Qualifications & Requirements
- Educational Background: Bachelor's or Master's degree in Business Administration, Information Systems, Engineering, Operations, or a related discipline.
- Professional Experience: 1 to 3 years of hands-on experience in sales enablement, business operations, process transformation, or internal product support.
- Workflow & Process Tools: Practical experience with business process modeling and mapping software (such as Signavio or Microsoft Visio) and workflow design concepts.
- Systems & Platform Exposure: Hands-on familiarity with CRM/enablement tools (Salesforce, CPQ, or CLM tools such as Ironclad).
- Analytical & Software Proficiency: Strong working capabilities in data analysis and documentation using Advanced Microsoft Excel, PowerPoint, and Word; exposure to SQL or Python is advantageous.
- Productivity Tooling: Proficiency in leveraging AI productivity tools to accelerate workflow drafting, multi-tasking, and documentation in a fast-paced environment.
- Domain Focus: This position centers on workflow design, sales enablement, and process transformation rather than core data science or algorithmic analytics.
About Mastercard
Mastercard powers economies and empowers people in more than 200 countries and territories worldwide. By facilitating secure, simple, smart, and accessible digital transactions, Mastercard combines technology, innovation, and global partnerships to deliver essential products and services that help individuals, businesses, and governments realize their greatest potential.