Role Summary
Kyndryl is hiring an Infrastructure Senior Associate – M365 Support Services SME across its India hubs in Bengaluru, Hyderabad, Chennai, Pune, Greater Noida, and Mumbai (Partially Remote). In this Subject Matter Expert role, you will deliver Level 1 & Level 2 operational support, incident triage, and service management across the entire Microsoft 365 ecosystem. You will configure enterprise collaboration services, manage email security gateways, execute PowerShell automation, enforce security/compliance policies, and interface with global teams and third-party resolver groups.
Key Responsibilities
- M365 Operations & Incident Management: Provide L1/L2 operational support and incident resolution for Microsoft 365 services (Exchange Online, Teams, SharePoint, OneDrive, Planner, Forms, Viva, Copilot Studio) via ServiceNow ITSM tools.
- Email Security & Gateway Management: Administer and troubleshoot email security solutions, including Mimecast, Cisco IronPort, and Proofpoint, alongside Microsoft Safe Links, Safe Attachments, and DLP policies.
- Teams Collaboration & Voice Administration: Configure MS Teams channels, Enterprise Voice provisioning, PSTN integration, auto attendants, call queues, and Teams Rooms configurations.
- Identity & License Management: Perform User Access Management (UAM) and license assignments in Entra ID (Azure AD), managing shared mailboxes and distribution lists.
- Scripting & Automation: Utilize PowerShell scripting for tenant-level reporting, administrative automation, and security compliance auditing.
Key Qualifications
- Education: Bachelor’s degree in Computer Science, Information Technology, Computer Applications, or a related discipline.
- Experience: Minimum 3 years of hands-on experience in M365 administration, email security tools, and Microsoft Power Platform.
- Core Technical Stack: Deep technical mastery of Exchange Online, SharePoint, Teams, PowerShell, Entra ID (Azure AD), and enterprise email security gateways (Mimecast/Proofpoint/IronPort).
- Processes & Tools: Proven track record with ITSM frameworks (ServiceNow) for ticket triage, SLA management, and knowledge base maintenance.
- Preferred Certifications: Microsoft Certified Enterprise Administrator Expert, Teams Administrator Associate, Security Administrator Associate, ITIL Foundation, or CompTIA Security+.
About Kyndryl
Kyndryl is the world’s largest IT infrastructure services provider, designing, building, managing, and modernizing mission-critical technology systems for top global enterprises.