Role Overview
JPMorganChase is seeking a Fraud Analyst to join its Commercial & Investment Bank (CIB) division at Nirlon Knowledge Park, Goregaon (East), Mumbai, Maharashtra, India. In this investigative and client-facing role, you will safeguard US and International Private Bank clients by detecting, investigating, and remediating complex fraudulent activities. Collaborating closely with internal risk teams and clients, you will secure compromised accounts, manage fraud claims, and deliver white-glove recovery solutions within a fast-paced banking environment.
Core Responsibilities
- Fraud Detection & Risk Mitigation: Identify suspicious patterns and potential fraud risks using structured analytical skills to maintain robust client account protection.
- Complex Investigations: Conduct detailed investigations into US and International Private Bank fraud activities, uncovering actionable insights and root causes.
- Account Security & Remediation: Secure compromised accounts, process fraud claims, and execute end-to-end remediation steps to make clients whole.
- Cross-Departmental Collaboration: Partner seamlessly with internal operations, security, and risk teams to strengthen fraud prevention strategies and controls.
- Client Communication & Case Management: Deliver clear, executive-level verbal and written updates to clients while managing detailed case reviews under strict deadlines.
Qualifications & Requirements
- Communication Excellence: Proven ability to deliver clear, composed written and oral communications at an executive and private-client level.
- Data Confidentiality: Demonstrated professionalism in handling highly confidential client information in strict adherence to firm data storage and retention policies.
- Analytical & Organizational Rigor: Strong attention to detail, prioritization skills, follow-up discipline, and the agility to excel in dynamic, fast-paced environments.
- Preferred Qualifications: At least 1 year of client service experience delivering high-touch support, paired with strong analytical capabilities in collecting and synthesizing investigative data.
- Work Schedule: Full-time role based in Mumbai (Variable shift schedule).
About JPMorganChase
JPMorganChase is a leading global financial services firm with a history spanning over 200 years, delivering innovative financial solutions to millions of consumers, small businesses, corporations, and institutions worldwide. Within the Commercial & Investment Bank (CIB), J.P. Morgan provides strategic advice, risk management, securities services, and global payment solutions across more than 100 countries.