Role Summary
Infosys Limited is hiring a Windows Administrator - Desktop Support for its Computers & Communications Division in Navi Mumbai. In this role, you will ensure the smooth operation of enterprise desktop systems by providing L1/L2 technical support, troubleshooting hardware and software issues, and managing Windows operating systems. You will handle user accounts via Active Directory, manage system patching, and resolve Office 365 and network connectivity incidents within defined SLAs.
Key Responsibilities
- Windows Administration: Install, configure, and maintain Windows 10/11 OS; manage user accounts, groups, and permissions via Active Directory; and oversee system updates and patch management.
- Desktop & Application Support: Provide L1/L2 technical support for desktops, laptops, printers, VPNs, and Microsoft applications (Office 365, Outlook, Teams, OneDrive); assist with user onboarding/offboarding.
- Incident & Troubleshooting Management: Diagnose and resolve OS errors, network connectivity, and performance issues via ticketing tools; perform root cause analysis and escalate unresolved tickets.
- Asset & Compliance Management: Maintain accurate inventory of IT assets and software licenses; document troubleshooting steps (SOPs) and ensure compliance with IT security policies.
Key Qualifications
- Education: Bachelor of Engineering (B.E./B.Tech) degree in Computer Science, IT, or related technical disciplines.
- Experience: 2–6 years of hands-on experience in Windows administration, end-user desktop support, and IT infrastructure management.
- Mandatory Technical Stack: Windows 10/11 administration, Active Directory, hardware/software troubleshooting, and Office 365 support.
- Preferred Technical Exposure: Windows Server basics, Group Policy management, DNS/DHCP, and Desktop Virtualization/optimization.
About Infosys Limited
Infosys is a global leader in next-generation digital services and consulting, enabling clients in over 50 countries to navigate their digital transformation.