Role Summary
Infosys Limited is hiring an SRE Production Support Engineer for its Application Development and Maintenance service line in Bangalore. In this role, you will deliver L2 production support and apply Site Reliability Engineering principles to ensure system availability and reliability. You will monitor application/infrastructure health, perform root-cause analysis (RCA), troubleshoot Linux/UNIX and SQL database issues, automate support tasks, and manage incident responses within defined SLAs.
Key Responsibilities
- L2 Production Support & Incident Management: Monitor business-critical applications, investigate production alerts/incidents, and resolve operational issues within SLA timelines.
- System Reliability & RCA: Conduct Root Cause Analysis (RCA) for complex incidents, implement preventive fixes, and track reliability metrics across infrastructure and application components.
- Database & OS Troubleshooting: Utilize SQL queries for data verification, troubleshooting, and issue analysis on UNIX/Linux server environments.
- Deployments & Operational Automation: Participate in production releases, deployments, and change management; identify opportunities to automate manual workflows using SRE practices.
- Documentation & On-Call Support: Maintain runbooks, Standard Operating Procedures (SOPs), and participate in on-call support rotations and Major Incident Management (MIM) calls.
Key Qualifications
- Education: Bachelor of Engineering (B.E./B.Tech), BCA, MCA, or M.Tech degree in Computer Science, IT, or related technical disciplines.
- Experience: 2–3 years of experience in production support, application maintenance, or SRE environments.
- Mandatory Technical Stack: Site Reliability Engineering (SRE) practices, L2 Production Support, SQL querying, Application Monitoring tools, and SLA/Incident management.
- Preferred Technical Exposure: SQL Server, SQL SSIS, UNIX Storage Administration, and scripting/automation.
About Infosys Limited
Infosys is a global leader in next-generation digital services and consulting, enabling clients in over 50 countries to navigate their digital transformation.