Role Summary
IBM India Private Limited is hiring a Deputy Manager - Learning Administration for its BPO/Consulting operations in Bengaluru. In this role, you will lead and oversee learning administration processes using Learning Management Systems (LMS). You will manage course creation, learner enrollments, data modifications, course cancellations, and team operations for international IT/ITES clients while maintaining high service delivery standards.
Key Responsibilities
- LMS Administration: Create, configure, modify, and manage courses, classes, and learning data within Learning Management Systems (LMS).
- Learner Enrollment & Operations: Manage learner class registrations, cancellations, and administrative updates to ensure seamless learning delivery.
- People Management & Operations: Lead, mentor, and manage a team of learning administration professionals, reprioritizing operational tasks to meet client SLAs.
- Customer Service & Escalations: Proactively follow up with key internal and external stakeholders to resolve complex customer service issues and refine work processes.
Key Qualifications
- Education: Bachelor's Degree required (Master's Degree preferred).
- Experience: 6 to 8 years of overall experience, with at least 5 years specifically handling Learning Administration for an international IT or ITES company.
- Mandatory Requirements: Mandatory people management experience, advanced MS Excel skills, numerical accuracy, willingness to work night shifts, and fluent oral/written English communication.
- Core Competencies: Meticulous attention to detail, proactive problem-solving, change management agility, and strong customer service orientation.
About IBM
IBM is a global technology and consulting leader, leveraging artificial intelligence, hybrid cloud, and intelligent BPO workflows to drive enterprise transformation worldwide.