Role Summary
HCLTech is hiring a Lead Administrator (Support & Operations) for its VDI Support (L2/L3) team in Chennai, Tamil Nadu. In this role, you will act as a primary technical escalation point for virtual desktop infrastructure (VDI) operational issues, maintaining master golden images, managing desktop pools and user provisioning, and ensuring system health across VMware Horizon, Citrix, or Azure Virtual Desktop environments.
Key Responsibilities
- Incident & Problem Management: Serve as the main escalation engineer for complex VDI issues, including login failures, user profile corruption, session disconnects, and performance bottlenecks.
- Image & Pool Administration: Create, update, patch, and maintain golden master images for virtual desktops; manage desktop pools, user assignments, and provisioning methods (MCS/PVS).
- Monitoring & Infrastructure Management: Monitor environment health, server alerts, virtual machine sizing, and capacity planning using enterprise tools.
- ITIL Process & Documentation: Execute change management activities, conduct Root Cause Analysis (RCA) for high-impact incidents, and create technical knowledge base documentation.
Key Qualifications
- Education: Bachelor's degree in Computer Science, Information Technology, or a related technical discipline.
- Experience: Proven hands-on administration experience in enterprise Virtual Desktop Infrastructure (VDI) environments.
- Mandatory Technical Stack: VMware Horizon, Citrix Virtual Apps & Desktops (CVAD), Azure Virtual Desktop (AVD), Active Directory, Group Policy Objects (GPOs), DNS, DHCP, Windows 10/11, and Windows Server.
- Preferred Technical Exposure: Monitoring platforms (ControlUp, Citrix Director, vCenter), MCS/PVS provisioning, and certifications such as VCP, CCA-V, or ITIL Foundation.
About HCLTech
HCLTech is a leading global technology company home to over 223,000 people across 60 countries, delivering cutting-edge capabilities across digital, engineering, cloud, and AI solutions.