Role Summary
Grid Dynamics is hiring an experienced IT Support Engineer to deliver Tier 2/3 technical support and system administration for its Bangalore office. In this role, you will diagnose and resolve complex hardware, software, network, and audio-visual (AV) issues across Windows, macOS, and Linux platforms. You will manage Active Directory / Azure AD user identities, automate routine IT workflows using scripting, enforce corporate security policies, and lead internal IT infrastructure setup and refresh projects.
Key Responsibilities
- Advanced Technical Support: Provide expert Tier 2/3 troubleshooting across desktops, laptops, servers, mobile devices, operating systems (Windows, macOS, Linux), and network connectivity.
- Identity & Cloud Administration: Administer user accounts, security groups, and permissions in Active Directory, Azure AD (Entra ID), Microsoft 365, and Google Workspace.
- Network & Hardware Setup: Assist in configuring and troubleshooting basic network infrastructure (switches, routers, Wi-Fi APs) and manage office AV setup configurations.
- ITSM & Process Improvement: Manage incident tickets, root cause analysis (RCA), and service requests via Jira Service Desk / ServiceNow while maintaining technical knowledge base documentation.
- Security, Compliance & Projects: Enforce antivirus, patch management, and data protection guidelines; conduct IT onboarding for new hires and lead hardware/software refresh projects.
Key Qualifications
- Education: Bachelor's degree in Computer Science, Information Technology, or equivalent practical experience.
- Experience: Minimum of 5+ years of progressive hands-on experience in IT Support, Desktop Support, or Help Desk Tier 2/3 roles.
- Technical Mastery: Strong diagnostic skills across Windows 10/11, macOS, Microsoft 365, Google Workspace, Active Directory, and core networking protocols (TCP/IP, DNS, DHCP).
- Automation & Tooling: Hands-on experience with ITSM platforms (Jira Service Desk / ServiceNow); scripting capabilities in PowerShell or Python are highly desirable.
- Desirable Certifications: CompTIA A+, Network+, Security+, or Microsoft 365 Certified: Modern Desktop Administrator Associate credentials are a major plus.
About Grid Dynamics
Grid Dynamics (NASDAQ: GDYN) is a leading provider of technology consulting, enterprise AI, cloud transformation, and product engineering services. Headquartered in Silicon Valley with global centers across the Americas, Europe, and India, Grid Dynamics empowers Fortune 500 enterprises through modern digital solutions.