Role Summary
Genpact is hiring a Sr. System Administrator N 4B (Microsoft Dynamics 365 System Administrator) for its Bengaluru campus. In this role, you will administer, configure, and support Microsoft Dynamics 365 CE/CRM environments across Dev, UAT, and Production. You will oversee user access governance, security role management, system customizations, data migrations, solution release deployments, and Power Platform/Azure integrations.
Key Responsibilities
- D365 & Platform Administration: Administer and maintain Microsoft Dynamics 365 CE/CRM environments across Development, UAT, and Production stages.
- Security & Access Governance: Manage users, teams, business units, role-based access controls, and field-level security settings.
- System Customization & Workflows: Configure entities, forms, views, dashboards, business rules, and build automation workflows via Power Automate.
- Data Management & Release Management: Execute data imports, exports, cleansing, and migration; manage solution deployments and environment refresh routines.
- Integrations & Support: Support system integrations with Power Platform, Azure services, SharePoint, Outlook, and third-party applications while managing vendor escalations.
Key Qualifications
- Education: Bachelor's degree in Computer Engineering, Database Management, Information Systems, Information Technology, or Network Engineering.
- Experience: Minimum 5.3 years of dedicated hands-on experience in Microsoft Dynamics 365 CE/CRM system administration.
- Mandatory Technical Stack: Strong expertise in Microsoft Dynamics 365 CE/CRM, Power Platform (Power Apps, Power Automate), Dataverse, Security Role management, Solution Deployment, and Data Management tools.
- Preferred Credentials & Tools: Basic Microsoft Azure Administration, SharePoint/Outlook integration, and industry certifications like CISSP, CompTIA Server+, or EMCSA.
About Genpact
Genpact (NYSE: G) is a global professional services firm delivering advanced technology solutions, agentic AI, and process intelligence to transform mission-critical operations for enterprise leaders worldwide.