Role Summary
Fujitsu is seeking a Junior Technical Consultant – Infrastructure Operations Support with 2–3 years of experience to support enterprise infrastructure and cloud environments. The role involves monitoring AWS, OCI, Linux, RHEL, Windows, and database environments, responding to incidents, performing initial troubleshooting, and supporting infrastructure automation.
Key Responsibilities
- Infrastructure Monitoring: Monitor AWS, OCI, database, Linux, RHEL, and Windows environments for operational issues.
- Incident Management: Respond to infrastructure alerts and incidents using PagerDuty and ServiceNow.
- Alert Analysis: Review monitoring alerts, technical emails, and system logs to identify potential infrastructure issues.
- Troubleshooting: Perform initial technical troubleshooting and follow established operational support procedures.
- Monitoring Tools: Monitor infrastructure environments using LogicMonitor and respond to identified alerts.
- Automation: Execute standard operational tasks and automation using Ansible Tower.
- Documentation: Document incidents, troubleshooting activities, operational procedures, and shift handovers.
- Escalation: Escalate infrastructure issues to appropriate technical teams when required.
- Knowledge Transfer: Participate in knowledge-transfer activities and continuously develop infrastructure support capabilities.
- Shift Support: Provide operational coverage during rotational shifts, weekends, holidays, and short-notice requirements.
Key Qualifications
- Experience: 2–3 years of experience in infrastructure, cloud operations, NOC, or IT support.
- Cloud: Basic knowledge of AWS and OCI cloud environments.
- Operating Systems: Basic understanding of Linux, RHEL, and Windows environments.
- Databases: Basic understanding of database environments.
- Monitoring: Familiarity with LogicMonitor and infrastructure monitoring concepts.
- Incident Tools: Working knowledge of PagerDuty and ServiceNow.
- Automation: Familiarity with Ansible Tower for operational automation.
- Troubleshooting: Ability to interpret alerts, technical emails, and system logs and perform initial troubleshooting.
- Shift Availability: Willingness to work rotational 24x7 shifts, including nights, weekends, holidays, and on-call coverage.
About Fujitsu
Fujitsu is a global digital transformation and technology company founded in Japan in 1935. With approximately 130,000 employees across more than 50 countries, Fujitsu provides technology products, services, and solutions supporting enterprise digital transformation and sustainable innovation.