Role Summary
Fujitsu Global is hiring an Application Developer - Java L2 Support across its major India offices. Operating within a US shift window, this role provides end-to-end L2 production support, health monitoring, incident triage, and release validation for business-critical Java enterprise applications. The position combines software development context with IT service management to perform root cause analysis (RCA), optimize query performance, and ensure strict SLA adherence.
Key Responsibilities
- L2 Production Support: Triage, troubleshoot, and resolve application incidents and service requests according to strict enterprise SLAs.
- Monitoring & Diagnostics: Perform daily system health checks, review application logs, examine database performance, and track dashboards via Datadog and ServiceNow.
- Root Cause Analysis (RCA): Conduct in-depth RCAs for major incidents and partner with core engineering teams to implement permanent code or configuration fixes.
- Deployment & Release Support: Support scheduled production deployments, conduct post-release testing, and manage operational runbook updates.
- Process Improvement: Support problem, change, and release management workflows while identifying opportunities to automate support routines and reduce recurring tickets.
Key Qualifications
- Experience: 5 to 7 years of hands-on experience in Java application support and software development within 24/7 or rotational shift models.
- Java Technical Core: Solid working understanding of Java (8/17/21), Spring Framework, Spring Boot, JSP, and legacy/modern MVC frameworks (Struts, React, Angular).
- Database & SQL Skills: Experience analyzing queries and database objects across Oracle DB or PostgreSQL platforms.
- ITSM & Observability Tools: Hands-on experience using observability platforms (Datadog) and ITSM ticketing platforms (ServiceNow).
- Operational Requirements: Willingness to work in a hybrid setup during US operational hours (5:30 PM – 2:30 AM IST) and participate in on-call escalation rotations.
About Fujitsu Global
Fujitsu is a global information and communication technology (ICT) leader with 130,000 employees across 50+ countries. Guided by its goal to make the world more sustainable through innovation, Fujitsu powers digital transformation journeys globally.