Role Summary
Fujitsu is hiring an Associate Technical Services Engineer - Windows Application Support (Req ID: 12235) to join our enterprise technical operations team in Noida in a hybrid model. In this role, you will be responsible for providing Tier-2/Tier-3 application support and systems administration for business-critical .NET and .NET Core applications hosted on Internet Information Services (IIS). You will manage SSL bindings, troubleshoot runtime errors using IIS logs and Event Viewer, drive incident and change workflows via ServiceNow, and ensure high availability across a 24x7 rotational US shift support model.
Key Responsibilities
- IIS Administration & .NET Support: Administer, configure, tune, and troubleshoot enterprise .NET and .NET Core web applications hosted on Microsoft IIS and Windows Server platforms.
- Certificate & Security Management: Install, renew, and manage SSL/TLS certificates, configure HTTPS bindings, and verify secure communication protocols across application endpoints.
- Incident & Change Management: Process incidents, service requests, change implementations, and problem tickets through ServiceNow in strict accordance with ITIL service standards.
- Log Analysis & Root Cause Triage: Investigate complex runtime exceptions and system failures by analyzing IIS W3C logs, Windows Event Viewer entries, and diagnostic dumps to deliver rapid root cause analysis (RCA).
- Deployment & Cross-Team Coordination: Support production application releases and patch deployments while liaising with software development, infrastructure, and business stakeholders during high-severity outages.
Key Qualifications
- Education: Bachelor's degree in Computer Science, Information Technology, Electronics, or an equivalent technical discipline.
- Experience: 3+ years of dedicated hands-on experience supporting enterprise web applications hosted on IIS and Windows Server environments.
- Core Stack: Advanced proficiency in IIS administration, Windows Server management, .NET/.NET Core application troubleshooting, SSL configurations, and ServiceNow ticketing.
- Process Knowledge: Strong grasp of ITIL service management frameworks and foundational understanding of Active Directory user and group permissions.
- Shift Flexibility: Readiness to work within a 24x7 rotational shift environment, predominantly aligned with US business hours.
- Professional Competencies: Excellent verbal and written English communication, methodical problem-solving ability, and high ownership during critical production incidents.
About Fujitsu
Founded in Japan in 1935, Fujitsu is a global digital transformation leader with approximately 130,000 employees in over 50 countries, dedicated to building trust in society through technology and innovation.