Role Summary
Foundever India is hiring for Customer Service Representatives (International Technical Support Voice Process) in Hyderabad. In this role, you will handle inbound calls from international customers, providing expert technical support for hardware, software, and networking issues. Operating in US rotational shifts, you will ensure high call quality, customer satisfaction, and timely resolution of technical inquiries.
Key Responsibilities
- Customer Technical Support: Answer inbound calls from international customers, offering first-contact resolution for hardware, software, and basic networking queries.
- Call Quality & SLAs: Consistently achieve call handling quality targets, customer satisfaction metrics (CSAT), and client operational benchmarks.
- Troubleshooting & Issue Resolution: Diagnose, record, and resolve technical issues methodically, adhering to established support guidelines and escalation workflows.
- Customer Service Excellence: Maintain a professional, empathetic, and patient customer-centric demeanor on every interaction.
Key Qualifications
- Education: Minimum Intermediate (+2 / 12th standard) or Any Graduate (Freshers welcome; Undergraduates must not be attending regular daytime college).
- Experience: Freshers (Undergraduates or Graduates) and candidates with up to 2 years of call center experience can apply.
- Age Limit: 18 years to 35 years.
- Technical Proficiency: Strong foundational knowledge of IT concepts, including computer hardware, operating systems, software, and networking principles.
- Language & Shift Flexibility: Exceptional spoken English communication skills; 100% comfortable working in 24/7 US Rotational Shifts in a mandatory Work-from-Office setup.
Perks & Benefits
- 5-day work week with 2 rotational/split week-offs.
- Free Home Pickup and Home Drop cab facilities provided.
- Fast-track telephonic / virtual interview process with immediate onboarding options.
About Foundever
Foundever is a global leader in the customer experience (CX) industry, managing 3 million customer contacts daily across 145+ centers in 27 countries with 60,000+ employees worldwide.