Role Summary
Firstsource Solutions is hiring a Senior Associate - US Mortgage (Default Servicing & Foreclosure Review) to join our Banking, Financial Services, and Insurance (BFSI) operations team in Bengaluru. In this role, you will perform audit reviews of loan foreclosure documentation, verify Mortgage Identification Numbers (MIN), track missing stipulations, and flag process discrepancies across US mortgage servicing workflows. You will partner with internal teams and external stakeholders to ensure strict compliance with US lending regulations and operational service-level agreements.
Key Responsibilities
- Loan & Foreclosure Review: Perform detailed audits on US mortgage loan foreclosure files, ensuring documents comply with statutory guidelines, investor regulations, and client standards.
- MIN & Compliance Tracking: Verify the operational status of Mortgage Identification Numbers (MIN) and reconcile account statuses within internal mortgage servicing platforms.
- Discrepancy & Exception Handling: Identify documentation gaps, follow up on outstanding conditions, log detailed findings, and escalate potential compliance risks to designated teams.
- Reporting & Operational Updates: Generate timely audit summaries, log clear review comments in mortgage databases, and prepare daily productivity reports using Microsoft Excel.
- Stakeholder Communication: Coordinate with upstream and downstream operational squads, lenders, and servicing teams to ensure seamless resolution of loan processing bottlenecks.
Key Qualifications
- Education: Bachelor's degree (Graduation is mandatory in any stream: Commerce, Arts, Science, or Business Administration).
- Experience: Open to fresh graduates with strong foundational knowledge of US mortgage cycles, as well as professionals with 1 to 3 years of experience in US mortgage operations, loan servicing, default servicing, or loss mitigation.
- Core Stack: Working understanding of US mortgage products, mortgage documentation (W-2, tax returns, purchase agreements, promissory notes), and intermediate proficiency in Microsoft Office (Excel, Word, PowerPoint).
- Shift & Work Flexibility: Flexibility to support rotational operational shifts aligned with US business hours, including overtime or weekend coverage during critical month-end volumes.
- Professional Competencies: Keen eye for detail, sound analytical reasoning, disciplined documentation habits, and professional email and phone etiquette.
About Firstsource Solutions
Firstsource Solutions Limited, an RP-Sanjiv Goenka Group company, is a global leader in customized Business Process Management (BPM), delivering end-to-end transformational solutions to Fortune 500 and FTSE 100 enterprises across Healthcare, Banking, Financial Services, and Communications.