Role Summary
Expedia Group is seeking a Salesforce System Administrator to join its Salesforce Center of Excellence in Bengaluru. The role focuses on administering, configuring, securing, and improving Salesforce solutions while partnering with business and product teams to deliver scalable solutions across the enterprise.
Key Responsibilities
- Salesforce Administration: Manage the day-to-day administration and operational support of the Salesforce platform.
- Solution Development: Build customized Salesforce solutions that support business requirements and operational processes.
- Platform Configuration: Configure custom objects, fields, page layouts, record types, validation rules, flows, and approval processes.
- Business Requirements: Work with business teams to understand processes and translate requirements into technical solutions.
- Technical Design: Develop logical, component-based technical designs and define solutions supporting business workflows.
- Reporting & Analytics: Create and maintain Salesforce reports, dashboards, and analytics for business users.
- Security & Access: Manage user roles, profiles, permission sets, and sharing rules.
- Deployment: Work with GitHub and support Salesforce deployments across environments.
- Issue Resolution: Drive resolution of issues identified during development and implementation.
- Documentation: Create and maintain technical specifications, process documentation, and user documentation.
- Stakeholder Communication: Communicate project status and collaborate with key stakeholders throughout the development lifecycle.
Key Qualifications
- 3+ years of relevant experience with a bachelor’s or master’s degree, or equivalent professional experience.
- 2–5 years of Salesforce.com or other CRM System Administrator experience.
- Salesforce Certified Administrator certification.
- Strong experience with Salesforce administration and configuration.
- Experience with custom objects, fields, page layouts, record types, validation rules, flows, and approval processes.
- Experience managing Salesforce roles, profiles, permission sets, and sharing rules.
- Experience creating reports, dashboards, and analytics for business users.
- Experience with GitHub and Salesforce deployment activities.
- Ability to work autonomously with minimal guidance and manage multiple tasks and projects.
- Experience developing business processes and user documentation.
- Strong communication, collaboration, customer focus, and project coordination skills.
About Expedia Group
Expedia Group is a global travel technology company operating brands including Expedia, Hotels.com, and Vrbo. Its technology teams build and operate platforms that support travelers, partners, and businesses across the global travel ecosystem.