Role Overview
Esko (a Veralto company) is hiring a Software Support Engineer – Engines to join its Customer Support team in Bangalore, Karnataka, India. In this technical support role, you will act as a key technical advocate for global customers utilizing Esko Prepress Engines solutions. Operating within a hybrid and 24/7 rotational shift environment, you will resolve complex software incidents, ensure seamless software deployments, and empower packaging and print brand owners, converters, and trade shops to maintain optimal workflow continuity.
Core Responsibilities
- Technical Incident Management: Deliver comprehensive technical support for Esko Prepress Engines solutions, managing complex issues through to prompt, root-cause resolution.
- Deployment & Software Support: Guide enterprise customers through technical requests and software deployments, ensuring minimal disruption to business operations.
- Customer Advocacy & Communication: Maintain transparent, consistent status updates with customers, setting expectations and building trusted, long-term partnerships.
- Issue Prevention: Proactively identify recurring failure points, conduct root-cause analysis, and recommend process improvements to prevent future software incidents.
- Continuous Learning: Stay updated on emerging technologies, packaging pre-media standards, and evolving prepress software features to support diverse client setups.
Qualifications & Requirements
- Technical Understanding: Solid conceptual knowledge of how web applications work, gained through practical experience or technical education.
- Problem-Solving Capabilities: Proven hands-on track record resolving complex technical software issues directly with customers or technical suppliers.
- Prepress Domain (Preferred Route): 2+ years of experience in packaging prepress, workflow administration for prepress automation systems, or hands-on use of Esko solutions (Automation Engine, Imaging Engine, PackProof, FlexRip, WebCenter).
- Print Background: Formal qualifications in print technology or prepress (commercial printing, packaging graphics) are highly valued.
- Shift & Schedule Flexibility: Comfort working in a 24/7 support environment on rotational shifts (including morning, afternoon, and night shifts) and scheduled weekend rotations with alternate compensatory days off.
- Work Mode: Hybrid setup combining office presence in Bangalore and work-from-home based on operational schedules.
About Esko & Veralto
Esko, part of Veralto’s Product Quality & Innovation portfolio, is a global developer of integrated software and hardware solutions that streamline packaging design, prepress workflows, and supply chain collaboration. Veralto (NYSE: VLTO) is a global technology leader with approximately $5 billion in annual revenue, dedicated to safeguarding essential resources across water quality, packaging integrity, and product traceability.