Role Overview
Ecolab is seeking an experienced, analytical Senior Collection Analyst (Associate Finance Administrative Representative II) to join our Finance & Accounts Receivable team in Pune, Maharashtra, India. In this full-time role reporting to the Collection Supervisor, you will lead complex collections operations, manage escalated debtor cases, and oversee portfolio risk across strategic top accounts. You will be instrumental in ensuring timely cash application, executing multi-tier dunning workflows, reconciling customer ledger discrepancies, and collaborating cross-functionally to optimize corporate cash flow and working capital.
Core Responsibilities
- Collections Strategy & Account Oversight: Manage complex collection portfolios, drive collections for Top 80 strategic enterprise clients, and assist leadership in executing robust credit recovery strategies.
- Account Reconciliation & Cash Application: Reconcile customer orders and ledger balances, validate debit/credit adjustments, resolve disputed line items, and process unapplied cash allocations.
- Dunning Management: Oversee scheduled automated dunning engines, flag operational deviations, and issue formal multi-tier manual dunning notices aligned with credit control protocols.
- Credit Risk & Delinquency Monitoring: Analyze overdue receivables aging, conduct structured customer credit risk reviews, and report delinquency exposure to regional finance leadership.
- Escalated Disputes & Negotiation: Lead communications via phone, email, and formal correspondence to address invoice discrepancies, negotiate structured repayment schedules, and partner with legal counsel for accounts requiring litigation.
- Cross-Functional Collaboration: Partner closely with Sales, Customer Service, and Billing operations to clear customer statement hurdles and expedite collections.
- Analytics & Reporting: Maintain detailed communications logs, prepare collection KPI reports (past-due percentages, dispute resolution cycles), and mentor junior collection specialists.
Qualifications & Experience
- Educational Background: Bachelor's degree in Finance, Accounting, Commerce, Business Administration, or a related field.
- Professional Experience: 5 to 7 years of progressive experience in corporate collections, accounts receivable, or credit risk analysis.
- Technical Proficiency: Strong working knowledge of ERP systems (such as SAP or Oracle), enterprise CRM software, and advanced Microsoft Excel capabilities.
- Problem-Solving & Resolution: Proven track record handling high-value escalated customer accounts and successfully resolving multi-party billing disputes.
- Communication & Negotiation: Exceptional verbal and written English communication skills paired with persuasive client negotiation techniques.
About Ecolab
Ecolab is a global sustainability leader providing water, hygiene, and infection prevention solutions and services that protect people and the vital resources essential to life. Operating in more than 170 countries, Ecolab delivers comprehensive science-based innovations, data-driven insights, and world-class service to advance food safety, maintain clean environments, and optimize water and energy use worldwide.