Role Summary
DXC Technology is hiring an Associate Manager Software Engineering (Finacle Support L3) for its delivery center in Chennai, Tamil Nadu. In this core banking IT role, you will lead Level-3 support operations for Finacle 10.x core banking modules across Branch Operations, CASA, Loans, Trade Finance, and Alternate Delivery Channels. You will perform fatal error log analysis, oversee DC-DR drills, drive vendor escalation workflows, execute UAT/T&D testing for bug fixes, and ensure strict adherence to ITIL and Change Management standards.
Key Responsibilities
- Finacle L3 Core Support: Manage end-to-end L3 application support for Finacle 10.x modules, including CASA, Trade Finance, Loans, Lockers, SWIFT, Clearing, and Utility Payments.
- Error Analysis & Troubleshooting: Review application logs, perform root cause analysis on product fatal errors, and monitor core application service availability.
- Vendor & SLA Management: Log, track, and escalate technical issues with internal/external service providers, ensuring timely resolution and publishing formal meeting minutes.
- Change Management & Testing: Conduct primary testing for vendor-provided fixes in T&D environments, assist banking clients during UAT, and raise Change Management Approvals (CMAs) for production deployments.
- Disaster Recovery & Maintenance: Execute scheduled DC-DR failover activities and routine application maintenance procedures strictly according to defined checklists.
Key Qualifications
- Education: Science/Commerce Graduate, preferably BE/B.Tech, MCA, or MBA in Banking/IT or equivalent discipline.
- Experience: Minimum 5 years of in-scope Finacle core banking support experience with 7+ years of total IT banking domain exposure.
- Mandatory Certification (At least one required): ITIL v4 Professional Certification, PRINCE2, or PMP Certification.
- Domain Expertise: Deep functional and technical knowledge of Infosys Finacle 10.x architectures and banking payment gateways (SWIFT, Clearing).
- Core Competencies: Proven ability to lead incident escalations, manage bank customer interactions, and handle production maintenance shifts.
About DXC Technology
DXC Technology is a global Fortune 500 IT services leader delivering mission-critical enterprise systems and digital transformation solutions to leading financial institutions worldwide.