Role Summary
DXC Technology is hiring an Analyst III Business Process Transactions to join our Business Process Services & Customer Support team in Noida. This entry-level role is tailored for early-career professionals to execute critical business transactions following standard operating procedures (SOPs). You will collaborate with senior analysts to process high-volume operational workflows, conduct operational data analysis, maintain stringent compliance and quality benchmarks, and assist in identifying efficiency bottlenecks to optimize service delivery.
Key Responsibilities
- Transaction Processing: Execute daily operational business process workflows and transactional tasks with high accuracy, adhering strictly to established guidelines and standard operating procedures.
- Quality & Compliance: Verify transaction integrity, meet turnaround time (TAT) targets, and ensure compliance with enterprise quality benchmarks and regulatory standards.
- Process Optimization & Data Analysis: Support data analysis initiatives to isolate processing errors, eliminate operational bottlenecks, and streamline workflows.
- Documentation & Runbooks: Author, maintain, and update process documentation, job aids, and procedural runbooks to capture operational updates accurately.
- Team Collaboration: Partner closely with cross-functional support teams, team leaders, and managers to meet daily delivery quotas and customer satisfaction metrics.
Key Qualifications
- Education: Bachelor's degree in Business Administration, Commerce, Information Technology, Science, or an equivalent discipline.
- Experience: 0 to 1 year of relevant work experience in business process management, back-office operations, or transactional support.
- Core Stack: Solid understanding of business process transactions, operational data tracking, quality control procedures, and enterprise office suites (Microsoft Excel, Word).
- Nice to Have: Exposure to Six Sigma methodologies (Yellow/Green Belt), BPM software tools, or workflow management platforms.
- Professional Competencies: Keen attention to detail, strong organizational ability, continuous learning mindset, and effective written and verbal communication.
About DXC Technology
DXC Technology (NYSE: DXC) helps global enterprises run mission-critical systems and operations while modernizing business processes, securing infrastructure, and driving continuous digital transformation worldwide.