Role Overview
Disney (Disney India Private Limited – The Walt Disney Company Corporate) is seeking an SDE In Test II (ServiceNow ITSM & CMDB) to join its Enterprise Technology organization in Bengaluru, Karnataka, India. In this specialized quality and performance engineering role, you will translate user stories and acceptance criteria into automated functional and performance test suites using ServiceNow Automated Test Framework (ATF), Tricentis Tosca, and enterprise load testing tools—ensuring mission-critical ITSM and CMDB implementations scale reliably across the enterprise.
Core Responsibilities
- Functional & Automated Test Engineering: Translate user stories and acceptance criteria into robust automated test cases in ServiceNow ATF and/or Tricentis Tosca covering Incident, Problem, Change, Major Incident Management, and CMDB integrations.
- Performance Strategy & Load Simulation: Design, maintain, and update performance test scripts, establish performance baselines, and simulate enterprise-scale workloads using tools like JMeter, LoadRunner, BlazeMeter, or Akamai CloudTest.
- Telemetry Analysis & Troubleshooting: Track performance KPIs, profile system behavior, and analyze logs and APM metrics via Splunk, New Relic, and Datadog to isolate bottlenecks and drive root-cause resolution.
- Cross-Functional Architectural Alignment: Partner closely with Developer Leads, Technical Architects, and ServiceNow Platform teams to ensure application performance best practices and system interdependencies are accounted for early in design.
Qualifications & Requirements
- Professional Experience: Minimum 3+ years of hands-on experience as a ServiceNow or Tosca Software Test Engineer or Software Developer building and validating complex enterprise products.
- ServiceNow & Automation Tooling: Practical expertise in ServiceNow ITSM and CMDB modules, ServiceNow ATF, Tricentis Tosca, and REST API testing.
- Performance & Observability Stack: Hands-on proficiency with enterprise performance testing tools (JMeter, LoadRunner, BlazeMeter, Akamai CloudTest) alongside log and monitoring platforms (Splunk, New Relic, Datadog).
- Core Competencies: Strong analytical, problem-solving, and stakeholder communication skills with the ability to present performance insights to technical and non-technical audiences in a fast-paced enterprise environment.
About The Walt Disney Company (Enterprise Technology)
The Walt Disney Company is a global leader in entertainment and technology, spanning theme parks, resorts, cruise lines, sports, news, and media streaming. Within Enterprise Technology, engineers and quality specialists design and safeguard scalable internal platforms that drive operational excellence and empower teams across Disney's worldwide businesses.