Role Summary
Delta Capita is seeking an experienced Application Support Engineer - Senior Analyst to join our Regulatory Reporting Services practice supporting the ReportHub platform in Bangalore, Karnataka, India. Operating in a hybrid work arrangement, this role is dedicated to delivering 24x7 production application support, application-level debugging, and ITIL-aligned incident management for mission-critical regulatory reporting systems. You will manage incidents ranging from P1 to P4, conduct deep-dive root cause analyses (RCA), write complex SQL queries for data verification, and coordinate closely with development squads on defect fixes and release deployments.
Key Responsibilities
- 24x7 Production Support: Deliver round-the-clock application support to guarantee high availability, system resilience, and peak performance for enterprise regulatory reporting clients.
- Incident & Problem Management: Manage the end-to-end incident lifecycle (P1–P4 severity levels), conduct systematic troubleshooting, perform Root Cause Analysis (RCA), and implement preventive remediations following ITIL guidelines.
- Log Analysis & SQL Verification: Inspect application server logs in Linux environments and execute targeted SQL/NoSQL queries to identify anomalies, reconcile data discrepancies, and track down application faults.
- Release & Fix Coordination: Partner with core engineering and development squads to validate bug fixes, test patches, and facilitate seamless deployment cycles.
- Monitoring & Documentation: Continuously monitor application health, author and maintain Standard Operating Procedures (SOPs), publish thorough post-incident RCA documentation, and keep stakeholders informed.
Key Qualifications
- Education: Bachelor's degree in Computer Science, Information Technology, Engineering, or a related discipline.
- Experience: 3 to 5 years of proven experience in L2/L3 application production support, ideally within financial services or regulatory technology domains.
- Core Technical Skills: Hands-on SQL query authoring, Linux operating system commands, JIRA ticketing/tracking, application debugging, and log parsing.
- Key Methodologies: ITIL Incident, Problem, and Change Management frameworks, Root Cause Analysis (RCA), and SLA monitoring.
- Preferred Capabilities: Familiarity with Microsoft Azure cloud infrastructure, networking protocols, NoSQL databases, and hands-on familiarity with the ReportHub regulatory reporting platform.
About Delta Capita
Delta Capita Group (a member of the Prytek Group) is a global managed services, consulting, and technology solutions provider specializing in the financial services sector. Certified as a Great Place to Work®, Delta Capita works with premier financial institutions across capital markets, wealth management, and banking to redesign business operating models through technology-driven mutualized services and digital innovation.