Role Summary
Deloitte is hiring an End User Support - Associate Services Specialist I for its Client & Technology Services (CTS) Support team in Bengaluru, Karnataka. In this customer-facing technical support role, you will serve as the primary point of contact for IT incidents, service requests, OS/hardware deployment, and Active Directory user administration, providing end-to-end technical assistance for enterprise users through email, phone, and walk-in support centers.
Key Responsibilities
- End-User Technical Support: Deliver hands-on hardware, software, and application troubleshooting across Windows and macOS workstations, mobile devices, and office peripherals.
- System Imaging & Asset Management: Install, configure, and deploy firm-standard operating system images on laptops and desktops, maintaining accurate asset tracking and inventory logs.
- Active Directory & Access Management: Perform user provisioning, password resets, and workstation management within Active Directory following enterprise compliance standards.
- AV & Infrastructure Assistance: Setup and support audio/video conferencing equipment, projection systems, and assist network/telephony teams with local hands-on technical activities.
Key Qualifications
- Education: Bachelor of Technology (B.Tech), Bachelor of Engineering (B.E.), or equivalent engineering degree.
- Experience: 1 to 3 years of hands-on experience in desktop support, IT service desk, or IT infrastructure operations.
- Mandatory Technical Stack: Technical troubleshooting, Microsoft Office 365 (Outlook, Teams, Excel, Word), Windows & macOS platforms, Active Directory, and basic networking.
- Preferred Technical Exposure: ITIL certification, MCITP certification, CompTIA A+/Network+, or OEM hardware certifications (Dell/HP).
About Deloitte
Deloitte is one of the world's leading professional services organizations, providing audit and assurance, consulting, financial advisory, risk advisory, tax, and related services to top global institutions.