Role Summary
Dassault Systèmes is seeking a detail-oriented professional for the role of Docebo Technical Support & Software Testing in Pune, Maharashtra, India. In this full-time position, you will provide first-level technical support for the Docebo Learning Management System (LMS) while executing functional, regression, and user acceptance testing across platform features, configurations, and system integrations. You will serve as a bridge between end-users and technical teams to maintain seamless LMS operations and ensure high-quality software releases.
Key Responsibilities
- LMS Technical Support: Deliver L1 technical support for Docebo LMS, troubleshooting issues related to user access, enrollments, course configurations, notifications, and data synchronization.
- User & Platform Administration: Manage user provisioning, access roles, course assignments, permissions, and administrative platform configurations.
- Test Design & Execution: Convert business and functional requirements into comprehensive test scenarios and test cases, executing functional and regression test cycles.
- Defect Lifecycle Management: Identify, log, reproduce, and track software defects with clear reproduction steps and supporting evidence; conduct retesting following developer fixes.
- Integrations & UAT Support: Support basic API data integration troubleshooting, assist business users with User Acceptance Testing (UAT), and maintain accurate support and testing documentation.
Key Qualifications
- Education: Bachelor's degree in Computer Science, Information Technology, Engineering, or a related field.
- Experience: 0 to 3 years (ideally 1–2 years) of experience in technical support, software testing, application support, or LMS administration.
- Core Technical Skills: Software Testing Life Cycle (STLC), Manual Testing, Test Case Authoring, Defect Tracking, and Application Technical Support.
- Key Methodologies: Functional Testing, Regression Testing, UAT Coordination, Root Cause Analysis, and SLA Compliance.
- Preferred Capabilities: Hands-on exposure to Docebo or similar LMS platforms, SCORM standards, Postman for API testing, basic SQL, and prompt engineering/AI tools.
About Dassault Systèmes
Dassault Systèmes, the 3DEXPERIENCE Company, is a global leader in sustainable innovation and scientific software engineering. Providing business and people with virtual universes to imagine sustainable innovations, Dassault Systèmes empowers over 300,000 customers of all sizes across multiple industries to harmonize product, nature, and life.