Role Summary
CrowdStrike is seeking an Alliance Operations Analyst, SMB to join our global sales operations team in Pune. Operating in a dedicated night shift (9:00 PM – 6:00 AM IST) aligned with US business hours, you will manage day-to-day operations supporting CrowdStrike's rapidly expanding partner and alliance ecosystem. You will partner with Distributor Partner Managers and Alliance Managers to configure accurate CPQ quotes, maintain high Salesforce (SFDC) data hygiene, enforce discount compliance, and streamline partner enablement operations.
Key Responsibilities
- CPQ Quoting & Deal Configuration: Collaborate with Alliance and Partner Managers to capture quoting requirements and generate accurate pricing quotes using Salesforce CPQ.
- Pricing & Policy Governance: Ensure all partner and distributor quotes strictly adhere to corporate pricing matrices, authorized discount tiers, and contractual terms.
- CRM & Pipeline Hygiene: Create, manage, and maintain Salesforce opportunities and partner records, safeguarding data integrity and lifecycle tracking across systems.
- SLA & Turnaround Management: Deliver quoting deliverables within established service-level agreements (SLAs), proactively resolving discrepancies and escalating roadblocks.
- Continuous Process Improvement: Participate in shared service center optimization initiatives, leveraging automation and AI-driven tools to enhance operational efficiency.
Key Qualifications
- Education: Bachelor's or Master's degree in Business Administration, Operations, Commerce, Marketing, or a related discipline.
- Experience: 3+ years of proven hands-on experience in Sales Operations, Alliance Operations, or Deal Desk environments.
- Core Stack: Demonstrated proficiency with Salesforce CRM (SFDC) and CPQ quoting tools, alongside advanced Microsoft Excel skills for data modeling and reporting.
- Shift Requirement: Confirmed ability to work fixed night shifts (9:00 PM to 6:00 AM IST) supporting Americas/US operational time zones.
- Professional Competencies: Exceptional written and verbal English communication skills, high operational discipline, keen attention to detail, and a collaborative team mindset.
About CrowdStrike
CrowdStrike (NASDAQ: CRWD) is a global cybersecurity leader redefining modern security with the world’s most advanced AI-native platform—Falcon—protecting people, processes, and technologies by stopping breaches worldwide.