Role Overview
Caterpillar Inc. is seeking an experienced Accountant (Financial Systems User Support) to join its finance operations team based out of the Whitefield office in Bangalore, Karnataka, India. In this functional and system-support role, you will deliver Bi-Sphere user support for accounts payable processes across legacy and SAP platforms, as well as accounts receivable operations within SAP. You will troubleshoot user-reported transactional issues, assist in month-end close operations, validate cross-system financial data, and collaborate with cross-functional IT and business teams worldwide.
Core Responsibilities
- Financial Systems Support: Provide Bi-Sphere operational and functional support for payables and receivables across SAP and legacy enterprise accounting applications.
- Incident Resolution & Root Cause Analysis: Reproduce user errors, investigate transactional discrepancies, identify root causes, and coordinate functional or IT bug fixes within established service levels.
- Period-End Close Operations: Support month-end and year-end close workflows by resolving time-sensitive financial application issues and escalating critical system blockers.
- Master Data & Controls: Maintain alignment with finance master data structures (Chart of Accounts, cost centers, profit centers, business units) and uphold internal controls, audit standards, and segregation of duties.
- UAT & System Improvements: Participate in User Acceptance Testing (UAT), support ERP upgrades and system enhancements, and identify opportunities to simplify processes using automation or AI tools.
- Documentation & User Training: Develop and update process documentation, standard operating procedures, training user guides, and knowledge-base articles.
Qualifications & Requirements
- Educational Background: CA, CPA, CMA, or MBA in Finance.
- Professional Experience: 4 to 7 years of progressive experience supporting accounting processes and ERP financial systems.
- ERP & Domain Expertise: Hands-on working knowledge of SAP financial modules, general ledger, reconciliations, accounts payable, accounts receivable, fixed assets, and inventory accounting.
- Data Validation: Strong analytical skills with proficiency in Microsoft Excel for auditing and reconciling multi-system financial datasets.
- Support & Governance: Practical experience handling incident ticketing systems, change management, and financial compliance standards.
- Communication: Strong interpersonal and communication skills to explain technical and accounting concepts to global stakeholders.
About Caterpillar Inc.
Caterpillar Inc. is the world’s leading manufacturer of construction and mining equipment, off-highway diesel and natural gas engines, industrial gas turbines, and diesel-electric locomotives. With a rich history spanning nearly 100 years, Caterpillar delivers innovative technologies and products supported by an extensive global dealer network, enabling sustainable progress and infrastructure development worldwide.