Role Overview
American Express features an opportunity for an Infrastructure Engineer II within the Technology organization in Gurugram, Haryana, India (Hybrid). In this engineering role, you will be responsible for managing, maintaining, and modernizing enterprise Linux and Windows infrastructure across private and public cloud platforms. The role balances Business-as-Usual (BAU) operational support with technology transformation initiatives, focusing on server provisioning, system configuration, automated infrastructure operations, OS hardening, high availability, and incident recovery.
Core Responsibilities
- Operating System Administration: Manage end-to-end administration, configuration, provisioning, and maintenance for enterprise Linux and Windows Server environments.
- Monitoring & Observability: Design, build, and support infrastructure monitoring systems to ensure application availability, detect anomalies, and minimize operational toil.
- Incident & Problem Resolution: Troubleshoot complex OS-level incidents, conduct root cause analysis (RCA), implement permanent fixes within SLAs, and execute disaster recovery protocols.
- Infrastructure Automation: Develop automated deployment, maintenance, and configuration management scripts utilizing Shell scripting, Python, or Ansible.
- Network & Protocols Troubleshooting: Diagnose and resolve infrastructure networking issues covering DNS, NFS, SSH, and host connectivity.
- Security, Compliance & Upgrades: Execute OS hardening, vulnerability remediation, kernel upgrades, and system patching to maintain strict security compliance.
- Virtualization & Migrations: Support virtualized workloads hosted on VMware, driving infrastructure migrations, system cutovers, and platform modernization projects.
- Process Standards: Adhere to ITIL frameworks for incident, change, and release management while authoring Standard Operating Procedures (SOPs) and operational runbooks.
Qualifications & Requirements
- Educational Background: Bachelor's degree in Computer Science, Information Technology, Engineering, or an equivalent technical field.
- Professional Experience: 5 to 8 years of relevant enterprise experience in Linux/Windows infrastructure administration and production support environments.
- Operating Systems: Comprehensive technical mastery of Linux (RHEL, CentOS, or equivalent) and Windows Server administration, system tuning, and kernel management.
- Automation Tooling: Hands-on proficiency in infrastructure automation using Ansible, Python, or Shell scripting.
- Virtualization: Direct operational experience configuring and supporting virtualized environments on VMware.
- Networking & Protocols: Practical troubleshooting experience involving enterprise networking protocols, including DNS, NFS, and SSH.
- Operational Frameworks: Working familiarity with ITIL service management practices and disaster recovery methodologies.
About American Express
American Express is a globally integrated payments company providing customers with access to products, insights, and experiences that enrich lives and build business success. Built on a foundation of trust, integrity, and security, American Express delivers innovative financial services, payment solutions, and digital platforms across consumer and commercial markets worldwide.