Role Overview
Amazon features an opportunity for an Associate within the HERO Organization at the ADCI HYD 13 SEZ facility in Hyderabad, Telangana, India. In this operational recruiting coordination role, you will support global Talent Acquisition teams by managing complex, high-volume interview loop scheduling and back-end recruiting workflows. The position focuses on executing high-volume scheduling transactions, performing data set analysis, resolving candidate and recruiter queries within tight SLAs, and driving continuous process improvement initiatives adhering to established standard operating procedures.
Core Responsibilities
- Interview Loop Scheduling: Coordinate, schedule, and manage complex, multi-stage interview loops across global business units and time zones.
- Transaction & Workflow Execution: Execute high-volume back-end recruiting transactions in strict alignment with standard operating procedures (SOPs).
- Data Management & Reporting: Analyze operational datasets, maintain accurate scheduling trackers, and audit recruitment records using Microsoft Office tools.
- SLA Compliance & Query Resolution: Address candidate and stakeholder inquiries promptly, ensuring complete adherence to process-level Service Level Agreements (SLAs).
- Process Optimization: Participate in continuous improvement projects, identifying workflow bottlenecks and proposing Lean-driven solutions to enhance candidate experience.
- Data Privacy & Confidentiality: Ensure stringent security, confidentiality, and integrity when managing candidate records and sensitive personal information.
Qualifications & Requirements
- Educational Background: Bachelor's degree or equivalent practical qualification in any discipline.
- Professional Experience: 6+ months of dedicated experience in human resources operations, recruitment coordination, or high-volume customer service.
- Technical & Software Proficiency: Practical experience using Microsoft Office applications (Outlook, Word, and Excel for dataset tracking and analysis).
- Process Discipline: Demonstrated capability to manage critical, detail-oriented workflows, adhere to rigorous SLAs, and handle confidential environments.
- Shift & Schedule Alignment: Complete flexibility to work across varied operational shifts and a weekend coverage schedule.
- Preferred Background: 1+ years of experience in talent acquisition operations, HR coordination, or working with enterprise applicant tracking systems.
About Amazon
Amazon is guided by four principles: customer obsession rather than competitor focus, passion for invention, commitment to operational excellence, and long-term thinking. Driven to be Earth's most customer-centric company, Earth's best employer, and Earth's safest place to work, Amazon continually innovates across global operations, e-commerce, cloud computing, and digital services.