Role Summary
Akamai Technologies is hiring a Technical Support Engineer II for its Cybersecurity and Zero Trust team in India (Remote). In this role, you will act as a trusted technical support partner for global B2B customers, investigating and resolving complex issues related to Akamai’s Guardicore Segmentation and Zero Trust microsegmentation products. You will analyze system behaviors, troubleshoot Linux operating systems, diagnose network/virtualization bottlenecks, and collaborate across internal engineering teams to deliver solutions.
Key Responsibilities
- Technical Troubleshooting & Support: Investigate, diagnose, and resolve technical issues for enterprise B2B customers utilizing Akamai Guardicore Segmentation and Zero Trust products.
- Linux & Network Administration: Analyze system logs, kernel events, network configurations, and virtualization setup to identify root causes and prevent recurring platform failures.
- Incident Investigation & Escalation: Own end-to-end problem resolution, working closely with internal security engineers, developers, and data center experts.
- Proactive Resolution: Develop standard operating procedures, documentation, and basic scripts to improve support workflows and decrease incident turnaround times.
Key Qualifications
- Education: Bachelor's degree in Computer Science, Engineering, or a related technical field.
- Experience: 4+ years of relevant experience providing enterprise technical solutions and B2B customer support.
- Mandatory Technical Stack: Strong Linux Operating System knowledge (mandatory), fundamental networking concepts (TCP/IP, firewalls, routing), basic virtualization, and cloud infrastructure experience.
- Preferred Technical Exposure: Hands-on experience or familiarity with Guardicore microsegmentation, Zero Trust network architectures, and scripting languages (Bash, PowerShell, Python).
- Core Competencies: High availability and responsiveness mindset, analytical problem-solving skills, and clear technical communication.
About Akamai Technologies
Akamai powers and protects life online, delivering distributed cloud computing, edge security, microsegmentation, content delivery, and AI application scaling across the world's largest digital platforms.