Role Summary
Accenture is looking for an Infra Tech Support Practitioner to join our infrastructure operations team at HDC4 - SEZ in Hyderabad. In this role, you will deliver Level 1 and Level 2 enterprise support across production and non-production environments, focusing on Red Hat OpenShift container platforms. You will troubleshoot containerized workloads, diagnose operating system and network connectivity bottlenecks, monitor infrastructure health, and partner across engineering teams to uphold stringent platform uptime and operational SLAs.
Key Responsibilities
- OpenShift & Container Operations: Support, monitor, and troubleshoot enterprise container workloads and platform services hosted on Red Hat OpenShift.
- L1/L2 Technical Support: Act as the primary operational responder to diagnose, isolate, and resolve incidents across underlying Linux operating systems, virtualized infrastructure, and network layers.
- Incident & Change Tracking: Maintain comprehensive, audit-ready records for all incident tickets, service requests, and production environment changes within standard enterprise ticketing tools.
- Continuous Service Improvement: Partner with cross-functional engineering teams during complex escalations, update standard operating procedures (SOPs), and mentor associate team members.
Key Qualifications
- Education: Minimum 15 years of full-time education (Bachelor's degree or equivalent in Engineering, Computer Applications, or Information Technology).
- Experience: 2 to 5 years of hands-on experience in infrastructure operations, systems support, or container platform administration.
- Core Stack: Strong technical expertise in Red Hat OpenShift, container orchestration (Docker/Kubernetes), Linux operating system internals, networking fundamentals, and enterprise incident management workflows.
- Nice to Have: Hands-on experience with platform monitoring tools (Prometheus, Grafana), ITIL incident management lifecycles (ServiceNow), or automated shell scripting.
- Professional Competencies: Disciplined analytical troubleshooting under production pressure, clear stakeholder communication, and high ownership of operational delivery.
About Accenture
Accenture is a leading global professional services company with over 775,000 people delivering technological innovation and business transformation for clients across more than 120 countries.