Role Summary
Accenture is looking for a Full Stack Engineer - Database Management (Custom Software Engineering Senior Analyst) to join our customer solutions engineering team in Hyderabad. In this technical, customer-facing escalation role, you will diagnose and resolve complex multi-tier application and data platform issues across pre- and post-implementation phases. You will troubleshoot backend services, debug database performance bottlenecks across Oracle, MSSQL, and PostgreSQL, inspect web service payloads via REST and SOAP, and ensure high reliability for enterprise client platforms.
Key Responsibilities
- Tier-3 Technical Escalations: Act as the final escalation authority for complex, high-visibility technical issues across data-driven application tiers and enterprise integrations.
- Database & Systems Triage: Investigate and resolve database query performance, deadlocks, and connection bottlenecks across relational engines (Oracle, MSSQL, PostgreSQL, DB2, or SAP HANA) running in Linux environments.
- Web Service & API Debugging: Validate, simulate, and debug high-volume data payloads (XML, JSON) across RESTful and SOAP web services using Postman and SoapUI.
- Customer Lifecycle Support: Partner directly with client technical teams during system rollouts, track root causes, author technical knowledge-base entries, and mentor Tier-2 engineering analysts.
Key Qualifications
- Education: Minimum 15 years of full-time education (Bachelor's or Master's degree in Computer Science, Information Technology, MIS, or a related discipline).
- Experience: 2 to 5 years of professional experience in full-stack troubleshooting, database administration/engineering, or backend technical support.
- Core Stack: Hands-on proficiency in relational database management (Oracle, MSSQL, or PostgreSQL), Java development, Linux/Unix commands, REST/SOAP APIs, XML, JSON, and API testing tools (Postman, SoapUI).
- Nice to Have: Exposure to SAP NetWeaver architecture, SAP HANA, DB2, shell scripting, or big data integration pipelines.
- Operational Availability: Willingness to support rotational shifts (6:30 AM – 3:30 PM IST or 3:00 PM – 12:00 AM IST) and participate in on-call escalation rotations.
About Accenture
Accenture is a global professional services company with over 775,000 people delivering technological innovation and digital transformation across cloud, AI, and enterprise platforms worldwide.