Role Overview
Accenture features an opportunity for an Application Support Engineer (Security Managed Services Senior Analyst) within the enterprise security support practice in Hyderabad, Telangana, India. In this technical support capacity, you will investigate and resolve complex application issues across critical business systems. Leveraging direct hands-on proficiency in the Saviynt Identity Platform, you will monitor application health, execute incident management workflows, analyze system anomalies, and partner with cross-functional technical teams to maintain the reliability and security of enterprise identity systems.
Core Responsibilities
- Application Support & Incident Triage: Investigate and resolve operational issues across core business system components within the Saviynt Identity Platform.
- Diagnostic Analysis & Troubleshooting: Analyze system behavior, perform root cause evaluations on application defects, and implement stable operational fixes.
- System Monitoring: Conduct proactive monitoring of enterprise identity platforms and access workflows to preserve operational stability.
- Knowledge Management: Create detailed documentation of troubleshooting procedures and issue resolutions to strengthen the support knowledge base.
- Service Improvement: Participate in refining internal support tools and workflow practices to enhance overall incident response efficiency.
- Technical Collaboration: Coordinate across multiple stakeholders and technical teams to support scheduled application updates and issue remediation.
Qualifications & Requirements
- Educational Background: 15 years of full-time education (Bachelor's degree in Computer Science, Information Technology, Engineering, or a related discipline).
- Professional Experience: Minimum of 3 years (up to 5 years) of relevant technical support experience in enterprise application operations.
- Platform Expertise: Hands-on technical proficiency with the Saviynt Identity Platform.
- IAM Foundations: Strong understanding of Identity and Access Management (IAM) concepts, provisioning mechanisms, and related operational tools.
- Operations & Diagnostics: Demonstrated technical ability in incident management, system health monitoring, and analytical problem-solving.
About Accenture
Accenture is a global professional services enterprise providing comprehensive capabilities across digital, cloud, and security. Operating across more than 120 countries, Accenture combines deep industry knowledge, specialized technical capabilities, and global delivery networks to help organizations innovate, optimize operational reliability, and deliver sustained business impact.