About the Company:

Revolut is a global fintech company founded in 2015, on a mission to give people more from their money — more control, more visibility, and more freedom. With over 60 million customers worldwide and a suite of products including spending, saving, investing, travel, and more, Revolut has grown to become one of the most trusted digital financial super apps globally. The company has also been recognized as a Great Place to Work with a strong culture built around innovation, ownership, and inclusion.

About the Role:

As a Support Specialist (Retail), you will be the face of Revolut to millions of customers worldwide. The role focuses on delivering outstanding 24/7 customer support through in-app chat, email, or phone, and solving issues with empathy, problem-solving skills, and efficiency. Unlike traditional support jobs, Revolut empowers specialists to think independently instead of following scripts—ensuring customers feel valued and confident while using Revolut’s features.

This position requires flexibility to work night shifts and weekends, given the global nature of Revolut. Revolut also offers career growth opportunities, with training programs to help employees transition into other departments within the company if desired.

Key Technical Skills:

English Fluency, Communication, Problem-Solving, IT Skills, Analytical Skills, Customer Support, Writing Skills

Requirements:

• Bachelor’s degree or equivalent
• Fluency in English (both written and spoken)
• Excellent communication skills and ability to explain complex information simply
• Good analytical, IT, and writing skills
• High attention to detail and empathy towards customers
• Self-motivated, flexible, and driven attitude
• Independent problem-solver with eagerness to learn
• Willingness to work night shifts and weekends

Preferred:

• Previous customer support experience
• Fluency in additional languages

Life at Revolut:

Revolut believes in diversity, inclusion, and creating equal opportunities for all employees. The culture emphasizes self-learning, ownership, and teamwork. Employees are supported with professional development programs and are encouraged to be problem-solvers in a fast-paced environment where they can truly make an impact.